• Free Helpdesk Software

    Ticketing Software
    Service Request management
    Query Management
    IT Helpdesk , HR helpdesk, Admin helpdesk
    Web based helpdesk solution
    Helpdesk for all Department
    Knowledge base & easy search

  • Feature rich solution

    IT Help desk
    Surveys and Polls
    Asset management
    Customer Support management
    Customer Service 24/7
    Task management
    Read more...

  • Add on features

    Photo gallery & Events
    Surveys and polls
    Notice Board
    Employee information management
    Active Directory integration
    Expense Management

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Help Desk

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department..

General Features

Features like linking the service request helps inter-department communication on a particular service request.

Customer Care

The customer care module takes care of all service requests / complaints coming from the customer.

Vendor Service Portal

This module takes care of all service requests / complaints managed by vendors.

Manage Asset

Asset management covers the complete lifecycle of the assets,not only IT assets, but any kind of assets in the organization.

Task

Projects and tasks cover task management of each individual employee , and also takes care of managing projects...

Voucher Management System

Users can Create different types of voucher Like Outstation Travel, General Expense vouchers, Etc.

C-Forms [Surveys]

C-Forms help the organization on conducting surveys or polls within the organization so that right decisions....

Photo Gallery

Events, photo and Video gallery helps to publish the upcoming events and view the past events. Photo and Video gallery...

Knowledge Base

Upload all information to the knowledge base like your organization forms, templates, study material, policies ..etc

Active Directory

Active directory authentication helps to integrate users of the domain to the application.

Mail Flow System

C-Desk Supports mail flow system and SMTP protocol. This helps the users to remain updated on their work and organization.

Taskbar Notifier

You need not logged in to be notified about every update within the Organisation. The Notification is displayed on your screen about every important thing. The Administrator can view all the Important Notifications which are generated in the Organisation.

Discussion Forum

Discussion Forum is a great place for the people of the Organization to talk about new Ideas. Topics can be initiated by anyone in the Organisation. And you can also follow the discussions you are interested in.

C-Chat

C-Chat is online service, that provides communities of users with a common interest to communicate in real time.

Email to Ticket Conversion

The Email TO Ticket is a feature of C-Desk which is very useful for customer complaint handling.

WebAD

Web Active Directory is the same as an Active Directory Authetication. But it is in a User-Friendly Web Browser Format and they can easily create and manage users from the browser.

What is C-Desk..?

"C-Desk is free web based ticketing software to manage all types of service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a Complete Help desk or service desk for your organization.. Truly multi location application which supports centralized management as well as decentralized management of services. C-Desk works as an Internal service request management software as well as Customer Support Management software. So you can call it as a complete ticketing tool. Other Modules and features like Asset management, Notice board, Projects and tasks, Log Book, Surveys and polls, Expense Management, Photo Gallery, Video Gallery, Events, Personal Calendar etc. makes it a complete Intranet solution.

Service Request Management has been designed to support for all departments and for multiple locations. Service Request Routing fastens the process of resolving issues.. Manual assignment of service request is also possible in case there are too many resources handling the same category of service request. So Both auto routing of tickets and manual assignment is possible with C-Desk that too category wise. There are many other features which you can go through the features page.".

Customer's Speak....

"In today’s rapidly evolving and competitive environment, cutting edge technologies and innovation play a vital role to define success. Organizational performance, efficiency and responsiveness to situations become a very critical factor and are of more concern when the workforce is large. Experience has shown us that we keep on collecting and implementing solutions which deliver little or nothing in terms of capturing real-time response of departments and individuals to internal/external requests or incidents related to the roles that they play. Facilitation of cross departmental communication and enabling information flow internal to the organization and with Customers and Vendors reduces unproductive time and results in improved performance and processes. Islands of information do not provide collective Business Intelligence which defines strategies that Organizations need to adapt for enhanced performance. This is where we evaluated C-Desk as it provided the platform to make employees contribute collectively by being responsive to requests, situations and timelines laid down by embedded process flows. We customized the platform to our requirements and have been using it for the last 2 years for our entire 3000 strong workforce. I am happy to say that this complex task was successfully done by the C-Desk team within our timelines. Beyond this we can add Good wishes to the C-Desk team".

5/ 5stars

Chief of Information Technology,

Mukand Limited.

Privilege Customer Program

Customers are our Privilege! C-Desk Privilege Customer Program is a Novel way to appreciate and laud C-Desk customers for their effort. With C-Desk we believe “More you use C-Desk, more you get FREE”. Privilege Customer Program rewards STAR’s at every step. C-Desk. Privilege Customer Program equips you with additional and meaningful information about C-Desk deployment at every successful step and free technical support instance along with every STAR’s. The thrill and satisfaction is not about owing a FERRARI and watching it, but in the driver seat ! At C-Desk we provide our customers this experience by reducing the deployment time and enabling customers to use C-Desk. C-Desk is glad to bestow loyal and demanding customers with additional features, Plug-ins and modules FREE!. In fact, our quest is to clear every hurdle to add “Satisfied Customers” to our expanding C-Desk family by announcing Lifetime FREE support ! ! !

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