"C-Desk is free web based ticketing software to manage all types of service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a Complete Help desk or service desk for your organization.. Truly multi location application which supports centralized management as well as decentralized management of services. C-Desk works as an Internal service request management software as well as Customer Support Management software. So you can call it as a complete ticketing tool. Other Modules and features like Asset management, Notice board, Projects and tasks, Log Book, Surveys and polls, Expense Management, Photo Gallery, Video Gallery, Events, Personal Calendar etc. makes it a complete Intranet solution.

Service Request Management has been designed to support for all departments and for multiple locations. Service Request Routing fastens the process of resolving issues.. Manual assignment of service request is also possible in case there are too many resources handling the same category of service request. So Both auto routing of tickets and manual assignment is possible with C-Desk that too category wise. There are many other features which you can go through the features page.".

"In today’s rapidly evolving and competitive environment, cutting edge technologies and innovation play a vital role to define success. Organizational performance, efficiency and responsiveness to situations become a very critical factor and are of more concern when the workforce is large. Experience has shown us that we keep on collecting and implementing solutions which deliver little or nothing in terms of capturing real-time response of departments and individuals to internal/external requests or incidents related to the roles that they play. Facilitation of cross departmental communication and enabling information flow internal to the organization and with Customers and Vendors reduces unproductive time and results in improved performance and processes. Islands of information do not provide collective Business Intelligence which defines strategies that Organizations need to adapt for enhanced performance. This is where we evaluated C-Desk as it provided the platform to make employees contribute collectively by being responsive to requests, situations and timelines laid down by embedded process flows. We customized the platform to our requirements and have been using it for the last 2 years for our entire 3000 strong workforce. I am happy to say that this complex task was successfully done by the C-Desk team within our timelines. Beyond this we can add Good wishes to the C-Desk team".