"In today’s rapidly evolving and competitive environment, cutting edge technologies and innovation play a vital role to define success. Organizational performance, efficiency and responsiveness to situations become a very critical factor and are of more concern when the workforce is large. Experience has shown us that we keep on collecting and implementing solutions which deliver little or nothing in terms of capturing real-time response of departments and individuals to internal/external requests or incidents related to the roles that they play.
Facilitation of cross departmental communication and enabling information flow internal to the organization and with Customers and Vendors reduces unproductive time and results in improved performance and processes.
Islands of information do not provide collective Business Intelligence which defines strategies that Organizations need to adapt for enhanced performance. This is where we evaluated C-Desk as it provided the platform to make employees contribute collectively by being responsive to requests, situations and timelines laid down by embedded process flows. We customized the platform to our requirements and have been using it for the last 2 years for our entire 3000 strong workforce. I am happy to say that this complex task was successfully done by the C-Desk team within our timelines.
Beyond this we can add Good wishes to the C-Desk team".
V L Mehta
Chief of Information Technology,