Ticketing SoftwareService Request managementQuery ManagementIT Helpdesk,HR Helpdesk,Admin Helpdesk (For All Departments)Web based helpdesk solutionKnowledge base & easy search
IT Help deskSurveys and PollsAsset managementCustomer Support managementCustomer Service 24/7Task management
Photo gallery & EventsSurveys and polls Notice BoardEmployee information Management Active Directory integrationExpense Management
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department..
Features like linking the service request helps inter-department communication on a particular service request.
The customer care module takes care of all service requests / complaints coming from the customer.
This module takes care of all service requests / complaints managed by vendors.
Asset management covers the complete lifecycle of the assets,not only IT assets, but any kind of assets in the organization.
Projects and tasks cover task management of each individual employee , and also takes care of managing projects...
Users can Create different types of voucher Like Outstation Travel, General Expense vouchers, Etc.
Forms help the organization on conducting surveys or polls within the organization so that right decisions....
Events, photo and Video gallery helps to publish the upcoming events and view the past events. Photo and Video gallery...
Upload all information to the knowledge base like your organization forms, templates, study material, policies ..etc
Active directory authentication helps to integrate users of the domain to the application.
You need not logged in to be notified about every update within the Organisation. The Notification is displayed on your screen about every important thing.
Discussion Forum is a great place for the people of the Organization to talk about new Ideas. Topics can be initiated by anyone in the Organisation.
C-Chat is online service, that provides communities of users with a common interest to communicate in real time.
The Email TO Ticket is a feature of C-Desk which is very useful for customer complaint handling.
"C-Desk is free web based ticketing software to manage all types of service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk Application but as a Complete Help desk or service desk for your organization.. Truly multi location application which supports centralized management as well as decentralized management of services. C-Desk works as an Internal service request management software as well as Customer Support Management software. So you can call it as a complete ticketing tool. Other Modules and features like Asset management, Notice board, Projects and tasks, Log Book, Surveys and polls, Expense Management, Photo Gallery, Video Gallery, Events, Personal Calendar etc. makes it a complete Intranet solution.
Service Request Management has been designed to support for all departments and for multiple locations. Service Request Routing fastens the process of resolving issues.. Manual assignment of service request is also possible in case there are too many resources handling the same category of service request. So Both auto routing of tickets and manual assignment is possible with C-Desk that too category wise. There are many other features which you can go through the features page.".