Ticketing SoftwareService Request managementQuery ManagementIT Helpdesk,HR helpdesk,Admin helpdesk (For All Department)Web based helpdesk solutionKnowledge base & easy search
IT Help deskSurveys and PollsAsset managementCustomer Support managementCustomer Service 24/7Task management
Photo gallery & EventsSurveys and polls Notice BoardEmployee information management Active Directory integrationExpense Management
Some of the features include
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department..
Features like linking the service request helps inter-department communication on a particular service request.
The customer care module takes care of all service requests / complaints coming from the customer.
This module takes care of all service requests / complaints managed by vendors.
Asset management covers the complete lifecycle of the assets,not only IT assets, but any kind of assets in the organization.
Projects and tasks cover task management of each individual employee , and also takes care of managing projects...
Users can Create different types of voucher Like Outstation Travel, General Expense vouchers, Etc.
C-Forms help the organization on conducting surveys or polls within the organization so that right decisions....
Events, photo and Video gallery helps to publish the upcoming events and view the past events. Photo and Video gallery...
Upload all information to the knowledge base like your organization forms, templates, study material, policies ..etc
Active directory authentication helps to integrate users of the domain to the application.
C-Desk Supports mail flow system and SMTP protocol. This helps the users to remain updated on their work and organization.
You need not logged in to be notified about every update within the Organisation. The Notification is displayed on your screen about every important thing.
Discussion Forum is a great place for the people of the Organization to talk about new Ideas. Topics can be initiated by anyone in the Organisation.
C-Chat is online service, that provides communities of users with a common interest to communicate in real time.
The Email TO Ticket is a feature of C-Desk which is very useful for customer complaint handling.
Web Active Directory is the same as an Active Directory Authetication. But it's in a User-Friendly Web Browser Format and they can easily create and manage users from the browser.