Ticketing SoftwareService Request managementQuery ManagementIT Helpdesk,HR helpdesk,Admin helpdesk (For All Department)Web based helpdesk solutionKnowledge base & easy search
IT Help deskSurveys and PollsAsset managementCustomer Support managementCustomer Service 24/7Task management
Photo gallery & EventsSurveys and polls Notice BoardEmployee information management Active Directory integrationExpense Management
are the features which are helpful to the users:
If the email’s subject sent to the organization contains C-Desk serial number then that email is put in the communication table and before putting it into the Communication Table it will check for any duplicates of the serial number if they exist in the communication table.
If the subject of the email does not contain unique SR number than the email-ID of the sender is matched with the email-IDs in the employee-user table.
a. If there are not multiple employee-IDs found similar to the one sent then the ticket is generated using that employee details and the category as others and Service type as others.
b. If there is multiple email IDs found (there is only a single match) then the email remains in the Communication Table or are converted into a service request.
If employee number is not found for that email-ID then the email remains in the Communication-Table and the IT_Manager or Engineer can manually convert them to tickets and assign the department or category. Same is possible when multiple IDs are found for the same email-ID.
First thing which happens is that tickets are assigned the department or category and can be worked on easily by the users that are directly involved with the category.
Any email communication which happens in relation to the ticket generated always carries a unique serial number in their subject.
New mail option can also be provided when the users are not able to view the service request since they were not directly involved with that category or location.
Communications which are not required to be converted to tickets can also be deleted.
The IT Manager has the authority to view, change and edit or comment on all the SR which are generated.
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department..
Features like linking the service request helps inter-department communication on a particular service request.
The customer care module takes care of all service requests / complaints coming from the customer.
This module takes care of all service requests / complaints managed by vendors.
Asset management covers the complete lifecycle of the assets,not only IT assets, but any kind of assets in the organization.
Projects and tasks cover task management of each individual employee , and also takes care of managing projects...
Users can Create different types of voucher Like Outstation Travel, General Expense vouchers, Etc.
C-Forms help the organization on conducting surveys or polls within the organization so that right decisions....
Events, photo and Video gallery helps to publish the upcoming events and view the past events. Photo and Video gallery...
Upload all information to the knowledge base like your organization forms, templates, study material, policies ..etc
Active directory authentication helps to integrate users of the domain to the application.
C-Desk Supports mail flow system and SMTP protocol. This helps the users to remain updated on their work and organization.
You need not logged in to be notified about every update within the Organisation. The Notification is displayed on your screen about every important thing.
Discussion Forum is a great place for the people of the Organization to talk about new Ideas. Topics can be initiated by anyone in the Organisation.
C-Chat is online service, that provides communities of users with a common interest to communicate in real time.
The Email TO Ticket is a feature of C-Desk which is very useful for customer complaint handling.
Web Active Directory is the same as an Active Directory Authetication. But it's in a User-Friendly Web Browser Format and they can easily create and manage users from the browser.