Manage Users

Notice Board

Event Calendar

Log Book (E-Logs)

Check In and Check Out loaner assets with ease. Rivaling the Dewey Decimal System, Web Help Desk’s Reservation Center allows end users to request a specific time and date range for asset check out. Maybe a teacher needs a rolling AV unit or an employee needs a laptop for a business trip. Easily prevent lost or stolen inventory with our overdue alert feature.

Some of the general features included :

  • Manage users and users permissions.
  • Complete user Personal Profile. (Centralized database for HR)
  • Manage departments and designations.
  • Manage locations and offices.
  • SMTP / FTP / LDAP settings.
  • People search.(Throughout the organization) (Visiting card View)
  • Birthday calendar.
  • Notice board( Office wise / location wise / general notices) With auto expiry date.
  • Log Book. (E-Logs) Create log books and assign to employees who need to pass information between each other. Acknowledge each logs. Very helpful in production and shift environments where physical log books are used.. (Replacement of physical log books)
  • Integration with Openfire and Jappix web chat client. (XMPP Chat)
  • Webmail Access to your mailbox from C-Desk application itself (auto login to outlook web access or Roundcube or Squirelmail).Etc…

  • This Application is designed to support customization as per demand...

Help Desk

This is a comprehensive tool for the organization to manage all service requests, not only to the IT department..

General Features

Features like linking the service request helps inter-department communication on a particular service request.

Customer Care

The customer care module takes care of all service requests / complaints coming from the customer.

Vendor Service Portal

This module takes care of all service requests / complaints managed by vendors.

Manage Asset

Asset management covers the complete lifecycle of the assets,not only IT assets, but any kind of assets in the organization.

Task

Projects and tasks cover task management of each individual employee , and also takes care of managing projects...

Voucher Management System

Users can Create different types of voucher Like Outstation Travel, General Expense vouchers, Etc.

C-Forms [Surveys]

C-Forms help the organization on conducting surveys or polls within the organization so that right decisions....

Photo Gallery

Events, photo and Video gallery helps to publish the upcoming events and view the past events. Photo and Video gallery...

Knowledge Base

Upload all information to the knowledge base like your organization forms, templates, study material, policies ..etc

Active Directory

Active directory authentication helps to integrate users of the domain to the application.

Mail Flow System

C-Desk Supports mail flow system and SMTP protocol. This helps the users to remain updated on their work and organization.

Taskbar Notifier

You need not logged in to be notified about every update within the Organisation. The Notification is displayed on your screen about every important thing.

Discussion Forum

Discussion Forum is a great place for the people of the Organization to talk about new Ideas. Topics can be initiated by anyone in the Organisation.

C-Chat

C-Chat is online service, that provides communities of users with a common interest to communicate in real time.

Email to Ticket Conversion

The Email TO Ticket is a feature of C-Desk which is very useful for customer complaint handling.

WebAD

Web Active Directory is the same as an Active Directory Authetication. But it's in a User-Friendly Web Browser Format and they can easily create and manage users from the browser.