Introduction to C-Desk

C-Desk. A complete free helpdesk solution for any organization. It works like an intranet solution for a company, and it is free. It is customizable on demand. The features include service request management . You can call it as Free Helpdesk Software , complaint management Software, query management, ticketing software. etc. Asset management (Covers complete lifecycle of any asset), Events and photo gallery, birthday calendar, integration with webmail like Outlook Web Access and Round Cube. Integration with Openfire and Jappix for chat, Notice board, Employees personal profiles, Knowledge base to share policies and procedures (SOP) etc., Projects and task management, E-Logs is a log book feature, Customer care is a feature for Customer Support Management.

So C-Desk is a web based application loaded with many features to work like intranet for your organization. And it will continuously remain in development as customers keep demanding features they need. The current development roadmap includes Approval management, Surveys and Polls, Maintenance schedule in Asset management etc. Hope you enjoy the product and use the features. We would be very highly interested to help you develop your requirements in C-Desk


Pre-installation requirements


1 GHz

Hard Drive Space

200 Mb Minimum,


1 GB

Operating System

Windows 2003 Server and above (English Only)

.NET framework

4.0 and 4.5


SQL Server 2008 Express edition and above


6.0 and above



Other requirements

1.LDAP Server (optional) For Active Directory authentication

2.FTP Server (Optional)

3.SMTP Server (optional)

4.Domain List (For Email ID’s)

5.Microsoft Report viewer redistributable 2008 or above

6.Webmail URL (OWA/ Roundcube) (optional)

7.Ensure that all ASP and ASP.NET Related Features are installed from roles and features

8.Ensure WCF http Activation is enabled from roles and features under .Net framework.

9.Ensure that your installation folder has full permission for everyone and is not readonly.

10.For Video Gallery to Work you need to add mime types in IIS (.MP4) Extention Type video/mp4

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