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C-Desk

Complete Helpdesk application for all kind or service requests inside the organization.
The features of C-Desk are
  • Service Request Management & tracking / Helpdesk
          a. Service Request assignments.
          b. Service Request linking to other departments.
          c. SLA and escalations.
          d. Customer Care. (With instant messaging)
  • Active Directory Integration. (Single sign on for mail )
  • Webmail integration. (Outlook web access, Roundcube, SquirrelMail)
  • instant messaging integration (Chat - based on XMPP protocol)
  • Photo Gallery and Events.
  • Customised FAQ & Knowledge Based Search.
  • Completely based on ITIL standards.
And many more..

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How to configure ?
How it works ?
Customer Care is add on module to C-Desk. It takes care of all service requests / complaints coming from the customer. Thus taking care of external service requests/complaints also..
Features included are
  • Create Customers and users. (create and manage customer users location wise)
  • Create service categories and service request types for customer care.
  • Assign customer care service categories to employees’ location wise or for all locations. (Team Work)
  • Customers can login service requests/complaints based on services rendered to them, thus enabling customers to login complaints only for services used.
  • Assign particular service request /Complaint to an individual and monitored by his manager. (individual Assignments)
  • Link customer’s Service request/Complaint to another service request/ complaint. (Interlink with any department). Thus allowing to multiple people and departments to work together.
              a. Enable link view. (Allows linked user to view the parent complaint/ service request).
              b. Transparent links (Allows parent service request/complaint owner to view the linked request).
    Thus enabling both way control.
    Transparency whenever required and secrecy whenever required.
  • Manage SLA’s and Define escalation managers per service category per location.
  • Get notified on overriding of SLA.

Request for Customer Care Download
How to configure ?
How it works ?
  

This module takes care of all service requests / complaints managed by vendors.

Features included are

  • Create Vendors and users.
  • Assign service categories to vendor users location wise or for all locations with direct visibility setting. (If direct visibility is enabled then service requests will to shown to vendors directly otherwise service request is not directly visible to the vendor assigned that category. SLA manager has to compulsorily assign it to vendor.)
  • Assign particular service request /Complaint to vendor and monitored by internal manager. (Vendor Assignments)
  • Custom fields for service request types. So you can have detailed information on each request raised


Request for Vendor Service Portal
How to configure ?
How it works ?

A Windows desktop taskbar Application to give alerts about your C-Desk Profile.
The features of Taskbar Notifier are
  • Gives Alert for Service Requests, E-Logs, Tasks.
  • Gives Alerts for New Photo gallery , Events.
  • Gives Alerts For form fill up Requests, and polls.
  • Auto Login to your C-Desk Portal from the taskbar icon.

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How to configure ?
How it works ?
  
Project Management is add on module to C-Desk. It covers task management of each individual employee, and also takes care of managing projects which has multiple tasks assigned to multiple people.
There are 2 kinds of task management in C-Desk.
  • Monitored tasks. (Each task created by employee is monitored by his/her reporting manager).
  • Project tasks. (Any project task assigned to employee is monitored by Project manager and project creator.).
Some basic features include
  • Create task for yourself
  • Create tasks for employees reporting to you.
  • Add Additional members to the task.
  • Tasks closed can be reopened by reporting manager or project manager
  • Projects can be created by people having permissions.
  • Each project tasks can be assigned to anyone
  • Project manager can manage all tasks of the projects.
  • Reports
           a. Employee wise reports
           b. Project wise reports
           c. Project wise and employee wise reports..

Request for Project Management
How to configure ?
How it works ?
Forms help the organization on conducting surveys or polls within the organization so that right decisions can be made keeping in mind on what and how his employees think. This also will help in conducting surveys with customers to improve customer satisfaction.. Right report on survey helps the organization in bringing the right change in the organization to grow further. This module will also further extend to taking online exams within the organization so as to keep the knowledge updated with each employee.

Features include.

  • Create Custom forms (Surveys , Polls, Feedback Forms )
  • Create Complex forms by linking answer options to new forms. So when user selects that option as his answer then he is requested to fill up next form.
  • Approve forms before it is published, so that it can be verified before it is published..
  • Define Publish date and expiry date of a form.
  • Copy Forms (Reusing the same form)
  • Send form fill up request to either all users of the location or Business unit or to specific users.
  • Send form fill up request to Customers registered in C-Care
  • Send form fill up request to other email ID’s. Users not available in C-Desk or C-Care.
  • Take excel report of the forms any time after it is published.
  • View individual form as answered by a individual..
And many more features to come..


Request for Form Management
How to configure ?
How it works ?

C-Chat is a part of an online service, that provides a venue for communities of users with a common interest to communicate in real time. Forums and discussion groups, in comparison, allow users to post messages but don't have the capacity for interactive messaging.
Features included are
  • Create Customers and users. (create and manage customer users location wise)
  • Create service categories and service request types for customer care.
  • Assign customer care service categories to employees’ location wise or for all locations. (Team Work)
    •           a. Enable link view. (Allows linked user to view the parent complaint/ service request).
              b. Transparent links (Allows parent service request/complaint owner to view the linked request).

How to configure ?
How it works ?

Mass Mailer

Mass Mailer is a web based bulk email sending software program for generating mass mailings. The main goal of the Mass mail sender is to ensure that online entrepreneurs and marketing specialists have the ability to quickly process multiple emails and newsletters to customers.
There are many features that you would get access to through our mass email sender. Here are some highlights followed by detailed descriptions.
  • Exceptional Speed
  • User friendliness
  • Customer Masters.
  • Group mailing. (Create groups of customers and send mail to groups).
  • Sends mail to individual customers as if it was send personally to each.
  • Edits body header as “Dear contact name,”
  • Monitoring.
  • HTML mail format
  • Rich reporting

Download
How to configure ?
How it works ?
C-Chat is a part of an online service, that provides a venue for communities of users with a common interest to communicate in real time. Forums and discussion groups, in comparison, allow users to post messages but don't have the capacity for interactive messaging.
Features included are
  • Create Customers and users. (create and manage customer users location wise)
  • Create service categories and service request types for customer care.
  • Assign customer care service categories to employees’ location wise or for all locations. (Team Work)
    •           a. Enable link view. (Allows linked user to view the parent complaint/ service request).
              b. Transparent links (Allows parent service request/complaint owner to view the linked request).

Request for Email to Ticket Conversion
How to configure ?
How it works ?

C-Chat is a part of an online service, that provides a venue for communities of users with a common interest to communicate in real time. Forums and discussion groups, in comparison, allow users to post messages but don't have the capacity for interactive messaging.
Features included are
  • Create Customers and users. (create and manage customer users location wise)
  • Create service categories and service request types for customer care.
  • Assign customer care service categories to employees’ location wise or for all locations. (Team Work)
    •           a. Enable link view. (Allows linked user to view the parent complaint/ service request).
              b. Transparent links (Allows parent service request/complaint owner to view the linked request).

Request for Voucher Management System
How to configure ?
How it works ?

C-Chat is a part of an online service, that provides a venue for communities of users with a common interest to communicate in real time. Forums and discussion groups, in comparison, allow users to post messages but don't have the capacity for interactive messaging.
Features included are
  • Create Customers and users. (create and manage customer users location wise)
  • Create service categories and service request types for customer care.
  • Assign customer care service categories to employees’ location wise or for all locations. (Team Work)
    •           a. Enable link view. (Allows linked user to view the parent complaint/ service request).
              b. Transparent links (Allows parent service request/complaint owner to view the linked request).

Request for Active Directory Management Tool
How to configure ?
How it works ?

Instant Remote Support

To get support from CTNS. Just download the application you shall get an ID, contact our RMS Team with that ID. RMS Team will help you remotly to solve your minor issues.
Instant Remote Support (Zip File) Download